Resolving Concerns

• The most direct route to resolving a concern is for parents and guardians to first confer directly with the involved party (teacher, coach, etc.).
• The great majority of questions and concerns are resolved by a conversation between those involved.
• Use the district directory or your campus directory to locate contact information for your child's teacher or counselor. 

• The principal and assistant principal(s) are responsible for the school's operations.
• Explanations of policies and procedures, various clarifications, and all types of campus information are available in the campus administration offices.
• Use the district directory or your campus directory to locate the contact information for campus administrator(s). 
• If necessary, conferences with involved parties can be arranged, and a suitable solution can be reached.
• Informal resolution shall be encouraged but shall not extend any deadlines in the complaints/grievances policy, except by mutual written consent. [Policy FNG(Local)]

• If steps one and two have not resolved your concern, contact the Student and Campus Services Department at (972) 923-4631.
• A formal meeting with all involved parties can be arranged in an effort to reach a resolution.
• At this step, the formal complaint process can be filed, if necessary.

• The Waxahachie ISD school board can be contacted by requesting a hearing through the superintendent's office.
• The Waxahachie ISD Board of Trustees serves as an appeals body for resolving disputes.

If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process by filing the following: 

• A grievance was received at the campus level within 15 days of the incident.
• Campus Investigation based on a report and hold a conference with the complainant within 10 days.
• The original grievance form must be completed.
• Seek resolution at the lowest level.
• The response in writing set forth the basis of the decision within 10 days.

• Level One decision(s) may be appealed to Student Services only after the process has been followed and a written appeal is received within 10 days of the decision. 
• A conference will be set within 10 days of notice. 
• All information is limited to the Level One issue. 
• Written response within 10 days regarding the decision at Level Two.

• The Level Two decision may be appealed to the Board of Trustees.
• The written appeal must occur within 10 days of the Level Two response.
• Time, date, and location will be provided by the complainant.
• All records will be included from Levels One and Two.
• The Board will hear the complaint, but may not respond, which upholds the administrative decision at Level Two.